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Privacy Policy

Last Updated July 27, 2024

CarQuotes (“CarQuotes”) complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. CarQuotes has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement, and liability. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. In certain situations, CarQuotes may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. CarQuotes remains liable for the onward transfer of personal data to third parties acting as CarQuotes’s agents, unless CarQuotes can prove it was not a party to the events giving rise to the damages. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Introduction

CarQuotes is a provider of live chat and digital marketing software and services for automotive dealerships. This privacy policy will help customers that use our services (collectively, “you”) and the dealerships understand what information we collect and use on behalf of an automotive dealership (the “Dealership”) at CarQuotes, and the choices you have associated with that information. This privacy policy concerns your use of websites with CarQuotes services and software that comprise the communications platform (the “Platform”) that CarQuotes operates for Dealerships.

Collecting User Behavioral Information and Personal Information.

When you visit a website (the Website) with CarQuotes services and software or otherwise use our services, CarQuotes may collect, retain and use information pertaining to your click and viewing behavior on the website (Behavioral Information). If you also submit your Personal Information (as defined below), either in a web form submission, live web chat, sms, or other form of digital or other medium, your Personal Information may be collected, retained, used and linked to your Behavioral Information that we have collected. Personal Information means personally identifiable information that can be specifically associated with, or that is sufficient to identify, you and includes your name and contact information (your phone number, address or email address). We may also obtain and use data and information about your online activity or metadata about you (such as geo-location data) either on or off the Website from third party sources in order to improve your experience with CarQuotes or the Website and to provide the services. If you engage in any live web chat or sms conversation using our services, we may also store any transcripts (Transcripts) from such conversations and link those Transcripts to your Personal Information and Behavioral Information.

We do not knowingly collect or maintain information provided by children under the age of 16. If a child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us and we will remove the information.

How your Behavioral Information is collected and used.

To enhance your experience and provide more personalized service, we may use a feature called a cookie or other similar methods to track your behavior on the Website. Cookies are small files that your web browser places on your computer’s hard drive. They are used for a variety of purposes, such as tracking click behavior. Data that is tracked through these mechanisms may include, but are not limited to: (i) your domain name; (ii) your IP address; (iii) the type of web browser, device and operating system being used; and (iv) the pages of a Website that you visit or the files that you request. Most internet browsers enable you to block cookies in the preferences or settings of the internet browser. Please refer to your browser’s documentation for instructions on how to block cookies in your browser’s settings.

We use Behavioral Information to better understand how visitors use the Website in order to deliver a more personalized experience for you on the Website and in the Website owner’s physical store, and to improve our services to better meet your needs. We may also use cookies in order to help us or third parties display advertising to you when you visit the Website or third-party sites based on your interest displayed by your behavior on the Website.

The CarQuotes website(s) (www.CarQuotes.com) and (www.CarQuotesCorp.com) uses technologies of third-party partners to help us recognize your device and understand how you use our site so that we can improve our services to reflect your interests and serve you advertisements about the products and services that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site to enable us to: (i) measure and analyze traffic and browsing activity on our site; and (ii) show advertisements for our products and services to you on third-party sites.

Linking Behavioral Information to Personal Information.

If you voluntarily provide CarQuotes with your name and contact information through a web chat or web form submission, we may link your Behavioral Information to your Personal Information. We may provide this linked information to the company whose Website you have submitted your Personal Information on, as well as use this data to improve your service and experience on the Website.

To whom your information is disclosed.

We will not sell your Personal Information, and we will not share your Personal Information, Behavioral Information and Transcripts with any third parties except for (a) CarQuotes’s third-party service providers, (b) the company or companies whom CarQuotes is providing services to (or such company’s affiliates, partners, contractors or third-party service providers) and whose Website you have submitted your Personal Information on; or (c) to other third parties that you consent to (for example, a finance company, bank, or other financial institution when you request credit eligibility or apply for financing through a Dealership). Anonymous or aggregated Behavioral Information, meaning Behavioral Information that does not include Personal Information, may be shared with third-parties in order to improve your overall internet experience, display more relevant internet advertisements to you based on your interest in and behavior on the Website, or provide aggregated statistical data for reporting and analytics purposes.

We also may share your Personal Information, Behavioral Information and Transcripts as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process.

Communication.

CarQuotes or the Website owner may need to communicate with you for a variety of reasons, including but not limited to:

  • If you submit a contact form with your Personal Information
  • If you have a sms conversation or similar interaction and submit your Personal Information
  • If you request credit eligibility information or apply for financing

Consent.

Your knowledge and consent are generally required before we may collect, use or disclose your Personal Information. BY USING THE WEBSITE, YOU HEREBY CONSENT TO THE COLLECTION AND USE OF BEHAVIORAL INFORMATION AND PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

Changes to this Policy

We will post any change to this policy on this page.

CarQuotes Corporation Terms of Use

Last Updated: July 25, 2024

CarQuotes Corporation (“CarQuotes”), an Illinois company, operates a lead response platform and digital website conversion tools for automotive dealerships (the “Platform”), which connects an automotive dealership (the “Dealership”) with members of the public. By using this Platform, including (without limitation) by any one or more of:

  • Interacting with the Dealership website conversion tools,
  • Receiving CarQuotes’ Dealership branded lead response emails and texts,
  • Claiming an offer through the Platform,
  • Sending a text or email to CarQuotes or the Dealership, and
  • Permitting a Dealership to review your pricing and payment preferences and any other information voluntarily provided by a member of the public,

you (“You” inclusive of any organization or party you act for) are agreeing to the following terms of service (the “Terms”). These Terms form a legally binding agreement concerning Your use of the Platform and digital tools or communications with the Dealership and CarQuotes. In operating the Platform for the Dealership, CarQuotes is a service provider for the Dealership, and all communications You have through the Platform are processed by CarQuotes for the Dealership. Your communications with CarQuotes are on behalf of the Dealership. CarQuotes reserves the right to update these Terms at any time. When You use the Platform, You agree to the Terms as they are published at the time of that particular use.

You should know that:

  • These Terms may limit Your ability to make claims against CarQuotes in court and require arbitration of any disputes;
  • These Terms limit CarQuotes’ liability to You to a maximum of $100;
  • CarQuotes is not responsible for the Content You may access through the Platform;
  • CarQuotes does not guarantee the accuracy of any information provided through the Platform.

CarQuotes' Role

CarQuotes does not manufacture, distribute, sell, repair, lease, or otherwise deal in vehicles. CarQuotes operates the Platform to connect the Dealership with those looking to buy vehicles, including You. If You make use of the Platform when shopping for or purchasing a vehicle, You are dealing and contracting directly with the Dealership. You acknowledge that CarQuotes will not be a party to any agreement between You and the Dealership. Nothing in the Platform shall be considered an offer to contract. CarQuotes works with third-party data sources (“Third-Party Partners”), to provide You with information. CarQuotes is not responsible for any information provided to You through the Platform by the Dealership or by Third-Party Partners. CarQuotes cannot guarantee the accuracy or currency of any information communicated on or through the Platform, including information about vehicle prices, model features, or payment plans. The information on the Platform, including without limitation any pricing information, is not final and is subject to change by CarQuotes, the Dealership, and Third-Party Partners. This information is provided or linked to for Your convenience, and You use it at Your own risk.

Your Use of the Platform and Tools

  • You may only use the Platform to communicate with the Dealership. Your use of the Platform is at all times subject to these Terms. CarQuotes reserves the right to terminate or modify Your ability to use the Platform without notice.

You agree to not use the Platform to:

  • Interfere with or disrupt the Platform or servers or networks connected to the Platform, or disobey any requirements, procedures, policies, or regulations of networks connected to the Platform
  • Violate any applicable local, State, national, or international law or any regulations having the force of law;
  • Violate any patent, trademark, trade secret, copyright, right to privacy, publicity, or other proprietary rights of any party;
  • Obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Platform;
  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of publicity or privacy) of others;
  • Send or otherwise make available any inappropriate Content, including profane, defamatory, obscene, abusive, racist, indecent, or unlawful Content;
  • Impersonate any person or entity or make any false statements regarding any agency or affiliation with any entity or create a false identity; or
  • Do any other thing that may create liability for, or damage the interests of, CarQuotes, the Dealership, or Third-Party Partners. 

You may only use the Platform for Your own personal, potential consumer (i.e., non-commercial) purposes. You agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or upload for any commercial purposes, any portion of the Platform, use of the Platform, or access to the Platform.

You agree to release, indemnify and hold CarQuotes and its affiliates and their officers, employees, directors, and agents harmless from any and all losses, damages, and expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to Your use of the Platform, Your Content (as defined below), Your violation of these Terms, or Your violation of any rights of any other individual or entity. If You are a California resident, You waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” If You are a resident of another jurisdiction, You waive any comparable statute or doctrine to the extent it may be waived at law.

You may be required to register with CarQuotes or provide certain information to access and use certain features of the Platform. If You choose to register and/or provide information, You agree to provide and maintain true, accurate, current, and complete information about Yourself. Our Privacy Policy governs registration data and certain other information about You.

By providing Your phone number or email while using the Platform, You expressly consent to receive non-marketing and marketing messages, phone calls, text messages and emails from CarQuotes, the Dealership, and others messaging or calling on their behalf which may include by autodialer.

If You are under 16, You are not authorized to use the Platform. If You are over 16 but under 18 years old, You may only use the Platform with the approval of Your parent or guardian.

Using the Platform on a mobile device may incur data, voice, or text messaging charges. As between You and CarQuotes, these charges are Your sole responsibility.

Intellectual Property Rights

The Platform contains or reflects Content or features (“Platform Content”) protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by CarQuotes, You agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Platform or the Platform Content, in whole or in part.

You agree that You will not engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods in connection with the Platform. Suppose CarQuotes block You from accessing the Platform (including by blocking Your IP address). In that case, You agree not to implement any measures to circumvent such blocking (e.g., by masking Your IP address or using a proxy IP address). Any use of the Platform or the Platform Content other than specifically authorized herein is strictly prohibited.

The CarQuotes name and logos are trademarks and service marks of CarQuotes (collectively the “CarQuotes Trademarks”). Other company, product, and service names and logos used and displayed via the Platform may be trademarks or service marks of their respective owners, who may or may not endorse or be affiliated with or connected to CarQuotes. Nothing in these Terms, or the Platform, should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the CarQuotes Trademarks displayed on the Platform without CarQuotes’ written permission in each instance. All goodwill generated from using CarQuotes Trademarks will inure to CarQuotes’ exclusive benefit.

By Uploading Your Content You grant CarQuotes a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use Your Content in connection with the operation of the Platform or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information about the Platform (“Submissions”) provided by You to CarQuotes are non-confidential. CarQuotes will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, (including (without limitation) to correct errors or add functionality to the Platform), without acknowledgment or compensation to You.

You acknowledge that CarQuotes may collect and store Your personal information and behavior within the Platform, and You hereby consent to such collection and storage.

You acknowledge and agree that CarQuotes:

  • May preserve Content; and
  • May also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
    • Comply with legal process, applicable laws or government requests;
    • Enforce these Terms;
    • Respond to claims that any Content violates the rights of third parties; or
    • Protect the rights, property, or personal safety of CarQuotes, its users and the public.

No Warranties

Your use of the Platform is at Your sole risk. The Platform is provided on an “as is” and “as available” basis. To the greatest extent permissible by law, CarQuotes expressly disclaims all warranties of any kind, whether express, implied, or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

CarQuotes makes no warranty that:

  • The Platform will meet Your requirements;
  • Access to the Platform will be uninterrupted, timely, secure, or error-free;
  • The results that may be obtained from the use of the Platform will be accurate or reliable; or
  • The quality of any products, services, information, or other material purchased or obtained by You through the Platform will meet Your expectations.

Without limiting the foregoing, You acknowledge that all information related to vehicles available on the Platform is supplied by the Dealership or other Third-Party Partners. CarQuotes makes no representations or warranties, express or implied, to any actual or prospective purchaser or owner of any vehicle as to the existence, ownership or condition of any vehicle, or as to the accuracy or completeness of any information about a vehicle advertised on the Platform. CarQuotes cannot and does not verify or warrant the accuracy or completeness of such information. CarQuotes reserves the right, in its sole discretion, to correct any error or omission on the Platform or in the information and content accessible through the Platform.

Limitation of Liability

You expressly understand and agree that CarQuotes will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits, including, but not limited to, damages for loss of goodwill, use, data or other intangible losses (even if CarQuotes has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability or otherwise, resulting from Your use of the Platform. To the greatest extent permitted by applicable law, CarQuotes’ total liability to You for all damages, losses, or causes of action is limited to the lesser of:

  • Your actual, provable, losses; or
  • $100.

If You are dissatisfied with any portion of the Platform or with these Terms, Your sole and exclusive remedy is to discontinue use of the Platform.

Disputes

You agree that You are solely responsible for Your interactions and agreements (if any) with the Dealership and/or Third-Party Partners, on or off the Platform. You further agree that CarQuotes will have no liability or responsibility with respect to such interactions and agreements. CarQuotes reserves the right but has no obligation to become involved in any way with disputes between You and the Dealership or a Third-Party Partner. You agree that You will not seek to involve CarQuotes in any such dispute as a party, whether by way of cross-claim, counterclaim, third-party claim, or any other method.

In the event of any dispute or claim connected with the Platform or these Terms, such dispute or claim will be resolved by binding arbitration under the Illinois Arbitration code.

The arbitrator will be a neutral arbitrator agreed upon by the parties. If the parties cannot agree on a neutral arbitrator, either party may ask VirtualCourthouse LLC to designate a neutral arbitrator from its approved list. If VirtualCourthouse LLC cannot do so, either party may apply to a court of competent jurisdiction to appoint a neutral arbitrator to serve as arbitrator.

The arbitration will be conducted informally, under rules agreed to by the parties. If the parties cannot agree on rules, they agree to let the arbitrator determine the arbitration rules.

The costs of the arbitration (other than each party’s legal fees) will be paid 50% by You and 50% by CarQuotes. Each party is responsible for its own legal fees.

General Terms

These Terms constitute the entire agreement between You and CarQuotes and govern Your use of the Platform, superseding any prior agreements between You and CarQuotes concerning the Platform (including any previous version of these Terms).

These Terms are governed by the law of the State of Illinois, without regard to that State’s conflict of law rules or principles. You and CarQuotes agree to submit to the personal and exclusive jurisdiction of the state and federal courts in Cook County, Illinois.

The failure of CarQuotes to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Notwithstanding any other provision in these Terms, You agree that CarQuotes may seek injunctive relief to enforce these Terms or restrain their breach in any court of competent jurisdiction.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the other provisions of these Terms remain in full force and effect, and the parties agree to substitute a new term that as closely as possible reflects the economic and legal substance of the invalidated term. If the parties cannot agree on a substitute term, they agree to ask a court of competent jurisdiction, or a mutually agreeable neutral party, to create such a term.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

CarQuotes May Be Contacted As Follows

Address:
CarQuotes Corporation
250 Parkway Drive
Suite 150
Lincolnshire, IL 60089

Telephone:
800-500-7010

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